Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy.

Returns

You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. Please include proof of purchase when initiating a return.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the amount will be credited to your original payment method.

Exchanges

We only replace defective or damaged items. If you need an exchange, contact us with photos of the damaged item.

Non-Returnable Items

Certain items, such as final sale products and gift cards, are not eligible for returns.

How to Initiate a Return

To start a return, contact us at support@theshieldoflight.com with your order details. We will provide instructions for the return process.

For any questions, feel free to reach out. We are happy to assist you!